Frequently Asked Questions
We’ve put together some commonly asked questions to give you more information about our service.
How do I book a hot tub?
We want to make the whole checking availability and booking process as straight forward as possible for you. We understand what its like to ring up numerous places to get prices and check to see if they have a hot tub available on the day you want. Our booking system has all this information for you. And you can book directly online.
Paxcroft Hot Tub Hire Deliver to Bath, Trowbridge, Melksham, Westbury, Chippenham, Frome, Warminster, Devizes and Bradford on Avon Free and surrounding areas is FREE OF CHARGE. Unfortunately we are unable to deliver to areas outside of the 15 mile radius.
How is the hot tub filled?
We will need to use a tap at your property, which we can attach a hosepipe to and fill the tub. Fill time depends entirely on your water pressure on average our hot tubs take between 2-3 hours.
We understand that sometimes plans change, or unforeseen circumstances arise, therefore if you wish to cancel within 1 week of your booking date you will lose your deposit. If you cancel after this time you may use your deposit towards a future booking.
Set up and installation takes 45 minutes to an hour, depending on your water pressure. Once the water reaches a certain level your unit will be switched on ready to heat the water. Please note the hot tub will continue to fill for approximately another 90 minutes after our delivery team have left.
Who is liable for any damages?
The booking party will be held liable for any damages. Any damages caused will be billed accordingly. If this is not paid willingly this will be pursued in the small claims court.
A level surface of approximately 3m2, a power socket within 10/15 metres of where the hot tub is to be set up, a hosepipe and an accessible tap within 15 metres. We supply the extension cable and dry box to keep the cable dry.
Our hot tubs are thoroughly cleaned at the end of each booking with anti-bacterial spray. We also begin every hire with a shock dose of chlorine to ensure your tub is safe & clean.
We require customers to empty the tub by unscrewing a cap at the base of the hot tub. If the tub is set up within 5 meters of a drain, a pipe can be attached to empty straight into the drain.
What chemicals are used in the hot tub?
Chlorine is used to keep the water clean and healthy. The installers will demonstrate how to maintain your hot tub throughout your hire.
You can book minimum of 4 days and a maximum of 7; we are able to extend hires (subject to availability).
You will need to treat the water with chemicals each evening after use to maintain its quality. We will provide full instructions and demonstrate what you need to do to ensure you get the most fun out of your hot tub!
The water will stay warm for your entire hire as the heater must not be switched off until you are going to empty it. Whilst the jets are in use the hot tub will not continue to heat or filter. If water is lost when people get in and out, then the tub will need to be topped up (above the jet and filter outlets); this will cool the temperature in the tub.
There is nothing better than being sat in a steamy hot tub with the rain coming down. Rain does not affect the hot tub or heater.
Our tubs will fit 4 – 6 adults comfortably.
Yes, if they are always supervised by an adult. We recommend children that cannot swim or touch the floor of the hot tub use a swimming float or arm bands.
All our hot tubs are portable so our installers can take them through the house if required.
We will collect the hot tub approximately the same time as it was delivered on the last day of your booking; normally a Monday or Thursday. The installers will send a text an hour before collection to let you know they are on their way.
Delivery of the hot tub depends on the package booked but will normally be on a Monday or Thursday. If you would like us to fill with using your warm water, you will need a combi-boiler.
You will receive a copy of our terms and conditions before you pay your deposit. Once paid it is deemed that you agree to these terms and conditions in their entirety. If the hot tub or other equipment are damaged in any way you will be liable for the costs of repair minus the deposit already paid.
Full payment is taken at time of booking. If you cancel up to 7 days before your hire date, you will be entitled to a full refund.
Not Answered your Question?